HOTEL FAQs

ROOMS

Is it possible to Check-in earlier?: Answer: Yes, with corresponding charges and subject to room availability
Can I have a late Check-out?: Answer: Yes, with corresponding charges
What is the Standard Check-in and Check-out time of the Resort?: Answer: Standard Check-in time is 1400H (02:00 PM) and Check-out time is 1200H (12:00 NN)
What types of rooms are available in the Resort and what are the differences between the different categories?: Answer: Standard (1 Matrimonial Bed), Deluxe (2 Single Beds), Beachfront (1 Queen Bed), 2Bedroom Suite (1 Matrimonial and 2 Single Beds), Cabana A (1 Matrimonial & 1 Single Bed), Cabana B (1 Matrimonial Bed), 2Bedroom Cabana (1 King & Queen Bed) and Paradise Suite (1 King Bed)
Is WIFI available in the Resort?: Answer: Yes, only in the Bamboo Café, no LAN Cable or WIFI in the Guest Rooms
Do you have rooms with BATH TUB?: Answer: Paradise Suite and 2BR Cabana have bathtubs
Do you have non-smoking rooms?: Answer: All guestrooms are non-smoking
Are safety deposit boxes available at the Resort?: Answer: All guestrooms are provided with safety deposit boxes
Do you have a pet policy?: Answer: Pets are not allowed in the Resort
Do you offer Room Day Use?: Answer: No Day Use for the Room, but we offer Day Use for the use of swimming pool and beach. Rate at P 240.00/pax, chairs & tables only, maximum of 10 persons
Does my reservation require any guarantee?: Answer: 50% down payment before check-in.

DINING

Do you have 24 –hour room service?: Answer: No, Restaurant will close at 10:00PM
How many restaurants do you have, what are they?: Answer: Two restaurants namely Bamboo Café is open from 7:00AM to 10:00PM and Sunset Bar is open from 5:00PM to 10:00PM (Week days) and 5:00PM to 1:00AM (Week-end)
Where is breakfast served and at what time?: Answer: Bamboo Café from 7:00AM to 10:00AM

Are baby cots available for the rooms?: Answer: No baby cot available
Are “high chairs” available in the restaurants?: Answer: Yes
How much is the discount for the PWD and Senior Citizen?: Answer: 20 % per person and must present the ID

Do you offer FREE Pick-up and Drop-off?: Answer: Yes, Free Pick-up in Camotes Consuelo Port to the Resort if you will take Jomalia Shipping (Roro) in Danao Port (Cebu) via Danao to Camotes Consuelo
Do you accept Credit Card in the Resort?: Answer: Yes, but it is advisable to bring CASH
Do you offer a Day Tour in the Island?: Answer: Yes, Day Tour at P 1,500.00; good for 8 persons, non-aircon, multicab. Destinations; Lake Danao, Timubo Cave, Esperanza Beach, Santiago Beach and Bayview (Main Town)
Do you have ATM machine in the Resort?: Answer: No
Do you offer water sports activities in the Resort?: Answer: No, but there is a Dive Shop beside our Resort
Do you have Wedding Packages?: Answer: Yes, you may contact the Booking Office
Do you have function rooms and what is the capacity?: Answer: One (1) Function Room located in Bamboo Café, maximum of 30 pax